Frequently Asked Questions
Questions About Our Shipping
Do you offer Free shipping?
Occasionally we will offer FREE SHIPPING in Canada for a specific sales threshold for a set period of time! Be sure to stay tuned for those announcements.
How much do you charge for shipping?
We utilize live courier rates from Canada Post for our shipments. Shipping on average ranges from $9-$13 in Canada and approximately $20-$23 to the US and the UK.
International shipping is charged per weight and distance. We use a shipping calculator at checkout so you can always see what your shipping costs will be prior to placing your order.
Do you ship to the US?
Of course! We would never leave our neighbours out :)
Where else do you ship?
Worldwide! Seriously, we can ship to any part of the world!
What are your shipping times?
Shipping times may vary. We can usually fulfill most orders within 48 hours. However, if we suspect any delays regarding the processing of your shipment, we will contact you right away.
Can I return my order?
Unfortunately we cannot accept tea as a return because we cannot guarantee that it hasn't been opened and we like to ensure all of our products are super safe. If you're unsatisfied with your order, please contact us and we will do our absolute best to make sure we turn that frown : ( upside down :)
Can I track my shipment?
Once your order is fulfilled you will receive a tracking number to your email.
How can I contact customer service?
You can message us directly through our website contact form. (We try our best to respond within 48 hours. Or skip the extra steps and email us directly at email@example.com
Do I need to sign to receive my package?
You do not need to sign to receive your package unless you personally request this option, which we could certainly arrange if needed!
Questions About Our Company
What is the difference between T By Daniel & Daniel's Chai Bar?
Daniel's Chai Bar is a rebranded concept of T By Daniel, exclusively selling our Famous Lion Chai. Same company just a refreshed brand name with a new targeted focus.
What's the meaning of your logo?
Our logo design is: 3 leafs and a lion.
The leaves are a nod to a fine tea pluck, which consists of picking 2 leaves and 1 bud. The Lion has double meaning: First it's a symbol of our standards in customer service and promise: Royalty & Loyalty that's what you deserve. Second, it pays homage to the Famous Lion Chai.
When was T By Daniel founded?
T By Daniel was officially founded in early 2011 as an online company. We opened our first store in 2014.
Is Daniel's Chai Bar a Canadian company?
A resounding yes! We are proudly Canadian.
Is there a physical location?
Questions about the founders
Is there actually a Daniel in Daniel's Chai Bar?
Who are the founders of Daniel's Chai Bar?Daniel and Renata Lewis, are middle school sweethearts / the husband and wife duo behind T By Daniel (now known as Daniel's Chai Bar.) T By Daniel was officially founded in early 2011. Visit our about us page to learn more.
Can I book Daniel as a keynote speaker for my event?